Frequently Asked Questions

FAQ's & Travel Advice

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Airport Security
Check-in Times
Air Travel Organisers' Licensing (ATOL)
Changes to Flight Times
Infants
Tickets
Luggage Allowances
Passports & Visas
Health 
Customs Allowances
Airport Security

To ensure your trip goes as smoothly as possible the following websites may be of further assistance:

Exeter  *Newquay * Bristol * Cardiff * Bournemouth * Birmingham * London Gatwick * London Heathrow * London Stansted * Manchester

 
Check-in Times
Always allow plenty of time to get to the airport. Generally we recommend that you should arrive no later than:

•three hours prior for long-haul flights
•two hours prior for European flights
•one and a half hours before flights within the UK and Republic of Ireland

Your journey will be even better if you arrive at the airport stress free, so make sure:

•keep tickets and passports safe but accessible
•know which terminal you are flying from
•make sure all baggage and liquids meet the airline’s and airport security requirements

Air Travel Organisers' Licensing (ATOL)
A simple overview is that as a passenger you are covered if a tour operator goes bust as long as your package holiday is protected by Air Travel Organisers' Licensing (ATOL). You will be advised of this on your travel documents.

ATOL will refund you if the company goes out of business before your holiday or arrange to fly you home if you are abroad. If you would like more comprehensive information please click here.

Changes to Flight Times
Tour operators and airlines plan travel arrangements many months in advance, the flight details shown on here and on the accommodation pages may be provisional flight arrangements and approximate flying and transfer times and may change up to the point of departure. Exact details of your flight numbers, carrier and timings will be confirmed when tickets are issued approximately two weeks before departure. We cannot accept bookings made conditional on flight timings or carriers and a change of flight timing does not entitle you to change or cancel your holiday.

Infants
Passengers under 2 years of age on the date of return travel to the UK are not allocated a seat on the aircraft or transfer coach and will need to sit on a parent's lap. No meals are provided on the flight, Infants do not have a separate baggage allowance, however most airlines will carry a foldable pushchair for no additional charge.

Tickets
Your tickets will be sent to you approximately 10 days before your departure. Please check your tickets carefully as flight timings, airlines and airports can sometimes change from those published in the brochure or detailed on your confirmation invoice. If you are booking within 14 days of the start of your holiday, we will arrange for you to collect your tickets from the airline desk at the airport. In these instances, a ticketing charge of approx £15 per person applies.

Luggage Allowances
The baggage allowance is usually 15 - 20kgs per person depending on the airline; full details will be printed on your tickets. Normally each item of hold baggage must weigh no more than 20kgs or you will be required to split your bags at check-in. One piece of hand luggage, weighing no more than 5 kgs and which must fit in an overhead locker or underneath a seat, may be taken inside the aircraft. If you wish to carry any large or bulky items such as a skis, please contact us. Please note these items must be booked onto the aircraft in advance and there is a charge levied by all airlines.

Passports & Visas
For holders of full British or EU passports no visas are required for most of the countries featured on this website. Citizens of other countries should consult their Embassies for any visa requirements.
Please note for British Citizens, adults require a full ten year passport for all the countries we operate to and children a five year passport.

Also check the validity of your passport, as some countries require passports to be valid for a certain length of time, usually up to 6 months, upon your return to the UK. If you are unsure, please contact the appropriate Consulate of the country you are travelling to. It is the party leader's responsibility to ensure that all members of the party are in possession of all travel and other documents necessary for your holiday. We cannot be held responsible if guests are prevented from travelling or re-entering the UK due to the lack of valid passports or visas.

Please note that the IPS introduced new rules with regard to obtaining a new passport. Lost, stolen or new passports will take a minimum of one week to replace. Full details are available by either telephoning IPS Passport Adviceline on 0300 222 0000 or visiting their website.

There may be information from the FCO regarding the country you are visiting. This can be obtained by visiting their website.
 

Health
Clients are advised to consult their own doctor before their departure to see if any vacinations are necessary. You should ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to departure).

Clients are also advised to consult their own doctor before their departure to see if any inoculations are necessary. It is recommended that guests obtain an European Health Insurance Card prior to travel, which will assist in getting emergency medical treatment in EEA countries.

However, it must be noted that this is not a substitute for comprehensive travel insurance must be taken out before departure. If you are undergoing any form of medical treatment, we recommend that you consult your GP prior to departure and ensure that you take sufficient medicine with you where necessary. In some countries the services and drugs provided may be of a different standard to that received in the UK.

Customs Allowances
Unsure what your duty free allowances are? HM Revenue and Customs have produced comprehensive information pdf, simply click here A Customs guide for travellers entering the UK